Customer Support
How can we help?
Reach our team by live chat or email, or submit a ticket below.
Live chat
Chat with our support team during business hours.
Use the chat bubble at bottom-right.
Help Center
Browse common questions below.
Help Center topics
Tracking a Delivery
Use your secure tracking token for shipment status and estimated arrival; sign in for available courier location updates.
Scheduling a Pickup
Schedule one-time or recurring pickups through the portal or quote form.
Billing & Invoices
Contact us about invoices, payments, and billing questions for your account.
Account Access
Reset your password or request portal access for your facility.
HIPAA & Compliance
Chain-of-custody, driver training and documentation standards.
Lost or Damaged Items
Report an issue and our team will investigate immediately.
FAQ
Frequently asked questions
Everything you need to know about partnering with QFO for medical courier services.
Support Ticket
Submit a ticket
For non-emergency issues — we respond within one business day.